Concierge & booking terms
ChinaTourCraft is operated by CHINA TRAVEL NOW LTD.
The personal travel concierge
The concierge is help by message on WhatsApp. It costs $9 a day for one travel group of up to 4 people sharing one chat. You pay only for the days you are in China. Questions before your trip are included from the day you sign up. No minimum stay. Your service days are the dates in China we confirm with you in writing before you pay.
Included: answers, advice, route checks and changes, step-by-step guidance (for example on payments, mobile data, trains and tickets), suggestions for hotels, restaurants and transport, price checks and short translations. Not included: the cost of tickets, rides, meals, hotels or any service we buy or arrange for you.
Reply times
Replies usually within 15 minutes, 8:00–23:00 China time. Urgent messages answered within 1 hour overnight. Reply times are a service standard, not a guarantee, and can be affected by connectivity.
Not an emergency service
In an emergency in China, call 110 (police), 120 (ambulance) or 119 (fire) first, and contact your embassy. We can help with translation afterwards, but we do not replace emergency services, medical or legal advice.
Cancellations and refunds
Full refund if you cancel before your first day in China. If your trip is cut short, days that have not started yet are refunded.
Add-on services
Airport transfers, private drivers, local guides, train and attraction tickets, hotel bookings, SIM cards and eSIMs, and written custom itineraries are add-ons, booked one at a time with or without the concierge. A form submission or a WhatsApp message is not a confirmed booking. Before you pay, we confirm in writing the service, date, price and currency, what is included and the cancellation conditions. Those conditions govern changes and refunds for that add-on. Availability is subject to confirmation.
Free questions and itinerary checks
Your first question on WhatsApp and a quick check of an existing itinerary are free and do not commit you to buying anything. Published itineraries are suggestions for independent travel.
Travel information
Check current entry rules, transport schedules, attraction requirements and provider conditions before making nonrefundable arrangements. We cannot guarantee entry permission, weather, ticket availability or access to a particular online service.
Payments
We send a secure payment link after confirming your dates or quote in writing. This website’s forms do not collect payments or card details.