Someone who knows China, on WhatsApp.
$9 a day.
Payments, phone data, trains, tickets, taxis and menus. Message a real person before you fly and every day you’re in China. When you want something booked for you, we quote it separately.
The questions everyone has. Answered by a person.
China works differently: apps, payments, tickets and taxis. Instead of searching for answers, ask your concierge.
Small problems, solved in a message.
Most questions take a few minutes. Without help, they can cost you half a day.
My card keeps failing in Alipay. What now?
We walk you through the usual fixes step by step, and tell you how to pay in the meantime.
The DiDi driver keeps calling me in Chinese.
Send us his number. We message him in Chinese and tell you where to wait.
A driver at the airport wants 400 yuan. Is that normal?
Tell us where you’re going and we tell you what it should roughly cost, and the better way there.
Tomorrow’s Forbidden City tickets are sold out.
We rework the day around it and tell you when the next tickets are released.
Find the fix for your situation.
Step-by-step answers to the problems travelers really run into in China. Still stuck? Message your concierge and we sort it out with you.
In an emergency, call 110 (police) or 120 (ambulance) first.
Someone has
your back.A REAL PERSON. ALWAYS A MESSAGE AWAY.
You travel independently.
We answer when China gets confusing.
No tour to join. You keep your own plans, and you have someone to ask when you need it.
Tell us your dates and route
How many days you’ll be in China, the cities and who is coming. Rough plans are fine.
Confirm on WhatsApp and pay
$9 for each day you are in China, for your whole group. We send a secure payment link.
Message us whenever you need
Before you fly and every day of the trip. If you want something booked, we quote it first.
We tell you how. Or we do it for you.
Advice, answers and help on the day are all in the daily price. When you want us to book or arrange something, we quote it first.
Included in $9/day: we tell you how
- Route checks and changesWe check your route before you fly and adjust it when plans change.
- Paying in ChinaSetting up Alipay or WeChat Pay, and what to do when a payment fails.
- Staying connectedeSIM, roaming and SIM cards, and which of your apps will work.
- Trains and ticketsHow to buy high-speed train and attraction tickets, step by step.
- Hotels, food and getting aroundHotel, restaurant and transport suggestions for where you are right now.
- Prices and tourist trapsSend us a price or a situation and we tell you if it looks right.
- Problems on the dayA taxi that won’t come, a menu you can’t read, a sight that is closed.
- Language helpShort translations for a driver, a hotel desk or a shop.
Priced separately: we do it for you
- Airport transferMet at arrivals, taken to your hotel.
- Private driverA car and driver for a day or a transfer.
- Local guideAn English-speaking guide for a day.
- Train ticketsWe buy the tickets for you.
- Attraction ticketsWe book the sights that sell out.
- Hotel bookingWe book the hotel for you.
- eSIM or SIM cardMobile data sorted before you land.
- Custom itineraryA full day-by-day plan, written for you.
You can book these without the concierge too. Each is quoted for your dates before you pay.
- $9/day
- For your group, up to 4 people
- No minimum
- Pay only for your days in China
- Before you fly
- Questions included from sign-up
- 24 hours
- Urgent messages answered within 1 hour overnight
Replies usually within 15 minutes, 8:00–23:00 China time. Urgent messages answered within 1 hour overnight. Not an emergency service: in an emergency call 110 (police) or 120 (ambulance) first.
Arrive curious. Arrive prepared.
Practical answers to the questions you’re already asking.
Not a package to buy.
A person you can trust.
We’d rather be the first number you message in China than sell you a tour. Ask us anything. If you want something booked, you get a clear price first and decide.
A few things you might be wondering
Less guesswork. More looking forward to your trip.
What is the personal China travel concierge?
A real person who knows China, on WhatsApp. You can ask about anything on your trip: payments, phone data, trains, tickets, hotels, food, prices or a problem on the day. It costs $9 a day for your group, before you fly and every day you are in China.
How are the days counted?
You pay only for the days you are in China, with no minimum stay. Questions before your trip are included from the day you sign up. A 10-day trip costs $90 for your whole group of up to 4 people.
What is included, and what costs extra?
We tell you how: answers, advice, route checks and changes, step-by-step help with payments, eSIM, trains and tickets, suggestions and short translations are all included. We do it for you: airport pickups, drivers, guides, tickets, hotels, SIM cards and written custom itineraries are add-ons, each quoted before you decide.
How fast do you reply?
From 8:00 to 23:00 China time we usually reply within 15 minutes. Overnight, urgent messages are answered within 1 hour. The concierge is not an emergency service: in an emergency call 110 or 120 first.
Can I ask something before I pay?
Yes. Ask your first question free on WhatsApp. If you already have an itinerary, we also check it free and tell you its three biggest problems.
Is this a tour?
No. We don’t run group tours or sell package tours. You travel your own way, and add a guide, a driver or tickets only if you want them.
Can I cancel?
Yes. You get a full refund if you cancel before your first day in China. If your trip is cut short, the days that have not started yet are refunded.
Don’t figure China out alone.
Ask your concierge, $9 a day.
A real person on WhatsApp, before you fly and every day you’re in China. Pay only for your days in China, with no minimum stay.