HELP DURING YOUR CHINA TRIP

Something went wrong in China? Find the fix.

Most problems on a China trip have a known fix: a payment that fails, a phone with no data, a taxi that won’t come. Find your situation below and follow the steps. If it is an emergency, call the numbers below first. If you are still stuck, message your concierge.

Emergency? Call first.

110: Police
120: Ambulance
119: Fire
122: Traffic accident

They are free to call. Then contact your country’s embassy or consulate in China, especially if you lose your passport or are arrested or seriously hurt. Save its number before you travel.

ON THE TRIP

Find your situation.

Each guide starts with what to do first, then step by step.

Payment failedFirst step: Approve it in your bank app, then show your payment code for the cashier to scan.See the fix Lost your phoneFirst step: Call it, lock it with Find My, then freeze Alipay and WeChat straight away.See the fix No signal or no dataFirst step: Switch the eSIM line on, set it for mobile data and turn on data roaming.See the fix Can’t get a taxiFirst step: Request several car types at once, or try Amap, which asks many companies.See the fix Feeling sickFirst step: A pharmacy for minor problems, a big hospital with your passport, 120 in an emergency.See the fix Lost your passportFirst step: Report it to the police for a free loss certificate, then contact your embassy.See the fix

STILL STUCK?

Ask a real person who knows China.

Your personal concierge answers on WhatsApp and sorts problems out with you, in Chinese when needed. $9/day for your group, no minimum stay. Replies usually within 15 minutes, 8:00–23:00 China time.

Get My Concierge — $9/day Ask a question free

BEFORE YOU GO

Avoid most problems before you land.

All travel guides

How do I pay?Alipay, WeChat Pay and foreign cards Will my phone work?eSIM, roaming or a local SIM Will WhatsApp and Google work?Which apps work and how to stay connected How do I buy train tickets?High-speed trains, step by step How do I get from the airport?Taxi, metro or a pickup What if I don’t speak Chinese?Menus, drivers and hotel desks

PERSONAL CHINA TRAVEL CONCIERGE

Don’t figure China out alone.
Ask your concierge, $9 a day.

A real person on WhatsApp, before you fly and every day you’re in China. Pay only for your days in China, with no minimum stay.

Get My Concierge — $9/day Ask a question freeHave a route already? Get a free quick check